Job Profile: NOC Engineer

Role Summary

We are seeking a skilled
NOC Engineer
to join our operations team. This role ensures the
availability, stability, and security
of customer IT infrastructure through proactive network monitoring, troubleshooting, and incident response. The NOC Engineer provides
24x7x365 escalation support
, manages network performance, and resolves infrastructure issues to maintain seamless operations.

Key Responsibilities
- Provide
24x7x365 first-level escalation support
for network and system incidents.
- Monitor, troubleshoot, and maintain
network, server, and security infrastructure
using tools such as
ManageEngine OPMAN, Zabbix, Elastic, Sophos, O365, and HaloPSA
.
- Diagnose and resolve issues across
Windows, Unix, and Linux environments
.
- Configure, operate, and upgrade
routers, switches, and firewalls
, including IOS updates.
- Manage and optimize
network protocols
(LAN/WAN, TCP/IP, DHCP, DNS, Routing: Static, RIP, OSPF, EIGRP, BGP; Switching: VLAN, VTP, STP, EtherChannel, HSRP/VRRP, Port Security).
- Respond to and escalate
security incidents




per NOC processes and security policies.
- Use
remote administration tools
(Terminal Server, Remote Desktop, Telnet, SSH) for issue resolution.
- Document
incidents, resolutions, and system changes
with accuracy.

Required Skills & Experience
- Strong knowledge of
IP networking fundamentals
and
network operations
.
- Proficiency in troubleshooting
hardware, software, and network issues
.
- Familiarity with
security monitoring and incident response
.
- Solid communication and documentation skills.
- Ability to
monitor network performance metrics
and recommend improvements.

Preferred Qualifications
- Cisco Certified Network Associate (CCNA)
or higher certification.
- 1–3 years of experience
in a Network Operations Center (NOC) environment.
- Experience with
firewalls, security appliances, and high-availability networks
.
- Willingness to work in
on-call rotation
and respond to emergencies.

📌 NOC Engineer (Surat)
🏢 Onemind Services
📍 Surat