Job Title: Branch Manager, Automobile Workshop

Location: Vaishali, Ghaziabad

Experience: 2-5 Years

Industry: Automobile Service / Workshop Management

Employment Type: Full-Time

About Go GarageGo Garage is a quick-growing multi-brand automobile service network committed to delivering high-quality vehicle servicing and an exceptional customer experience. We are looking for an experienced Branch Manager to lead our Mulund workshop and ensure smooth day-to-day operations.

Key Responsibilities

Branch Operations
- Manage the complete day-to-day operations of the workshop.
- Please ensure a smooth workflow and timely delivery of all vehicles.
- Monitor productivity, service quality, and operational efficiency.
- Maintain workshop cleanliness, safety, and company standards.
- Ensure adherence to SOPs and operational guidelines.

Team Management
- Lead, supervise, and motivate Service Advisors, Mechanics, Helpers, and other workshop staff.
- Allocate jobs effectively and monitor team performance.
- Conduct daily team briefings and resolve operational issues.




- Ensure the team's discipline, attendance, and productivity.

Customer Relationship Management
- Deliver an excellent customer experience throughout the service process.
- Handle customer queries, complaints, and escalations professionally.
- Ensure timely updates and transparent communication with customers.
- Maintain high customer satisfaction and encourage repeat business.

Business & Performance
- Achieve monthly revenue, productivity, and profitability targets.
- Monitor branch KPIs, service turnaround time (TAT), and customer feedback.
- Improve workshop utilization and operational efficiency.
- Identify opportunities to increase sales of services and value-added products.

Inventory & Compliance
- Monitor spare parts and consumable inventory.
- Coordinate with procurement for the timely availability of parts.
- Ensure compliance with company policies, safety norms, and statutory requirements.
- Maintain ac

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