This job is provided by apna.co Roles and responsibilities
- Deployment of Field Executives:
- Coordinate and deploy Field executives based on client requirements.
- Ensure timely and accurate placement of Field executives personnel to meet operational needs.
- End-to-End Onboarding Process:
- Manage the complete onboarding process for new Field executives.
- Ensure all necessary documentation is collected and verified.
- Activation of Leads:
- Activate new leads and ensure they are ready to start their assignments.
- Confirm all necessary steps are completed before activation.
- ID Creation for Field executives:
- Create and manage ID cards for recent Field executives.
- Ensure all IDs are accurately prepared and distributed promptly.
- Training for Field executives:
- Conduct training sessions for Field executives on the Client and Awign app.
- Provide comprehensive training to ensure executives are well-prepared for their roles.
- Daily Report Updates:
- Prepare and update daily reports for the respective manager.
- Ensure all relevant data is accurately recorded and reported.
- Tracking Field executivesIssues:
- Monitor and address any issues faced by Field executives.
- Provide support and solutions to resolve problems promptly.
- Attendance Tracking:
- Track the attendance of Field executives daily.
- Maintain accurate attendance records and report any discrepancies.
- Payout Escalation Monitoring:
- Monitor and manage payout escalations.
- Ensure timely resolution of any payout issues and communicate effectively with relevant parties. 10. Follow-Up Calls:
- Conduct follow-up calls with delivery executives to ensure they are meeting expectations and to gather feedback.
- Ensure consistent communication and support for all Field executives.
- Feedback Collection:
- Collect feedback from Field executives and clients to improve the onboarding and training process. b. Implement changes based on feedback to enhance overall efficiency