Job Description
Electrolux Group
is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2025 Electrolux Group had sales of SEK 131 billion and employed 39,000 people around the world. For more information go to www.electroluxgroup.com.

Your Role
- Drive Ownership Solutions Operation in Territory. Deliver simply outstanding consumer experience and deliver the ambitious targets on aftersales business development.

What you'll do :-
- Responsible for building Service Authorised Service Centre (ASC) network and Trade Management
- Lead Field Services, from ASC Management aftermarket business development




- Responsible for driving Services with Process Compliance and ensure organisation’s processes and policies are adhered by ASC.
- Deliver very ambitious targets on consumer satisfaction. Net promoter score and consumer effort score.
- Implement/review/enhance field service Operations
- Drive and deliver operational KPIs (Service and Revenue)
- Manage field Service team to provide optimum customer services
- Provide support and guidance to ASC Service staff to ensure timely and quality Customer services
- Address Customer and Trade queries, resolved issues and obtain feedbacks
- Demonstrate outstanding Customer Services through maintenance of high quality and integrity at work workplace.
- Provide inputs to Business, ASC field Service operations, training and quality team as applicable.
- Assist in goal setting, skill enhancement and performance review activities for field team.
- Market visit meeting ASC and Trade partners
- ASC Audit and controls

In this role, you will be dealing with Electrolux’s

📌 Area Service Manager (Hyderabad)
🏢 Electrolux Group
📍 Hyderabad