Role Summary
The Logistics Executive is responsible for day-to-day shipment tracking, NDR (Non-Delivery Report) management, and close coordination with courier partners to resolve late or delayed deliveries, address corrections, and RTOs (Return to Origin). The role focuses on driving on-time delivery, reducing failed deliveries and returns, and keeping internal teams and customers informed throughout the delivery cycle.

Key Responsibilities
NDR & Delivery Exception Management
- Manage the daily NDR report — review all non-delivered/undelivered shipments, identify reasons, and take corrective action to reattempt delivery.
- Track and reduce NDR percentage through timely intervention, customer confirmation, and re-attempt coordination.
- Handle address corrections — validate and update incomplete or incorrect delivery addresses with the courier and customer to complete delivery.
- Manage RTO (Return to Origin) cases — track returns, identify root causes, minimize avoidable RTOs, and reconcile returned shipments.

Courier Partner Coordination




- Follow up with courier partners on late, delayed, held, or stuck shipments and drive them to resolution within SLA.
- Escalate persistent delivery failures and service issues to courier account managers and track closure.
- Coordinate pickups, manifests, and dispatch schedules with courier partners across locations.
- Maintain regular communication with courier operations teams for status updates on priority/aging shipments.

Tracking, SLA & Performance
- Monitor in-transit shipments and proactively flag potential SLA breaches before they occur.
- Track courier-wise delivery performance, on-time %, delay reasons, and RTO trends.
- Maintain and update shipment trackers; ensure accurate delivery status across all orders.

Coordination & Customer Experience
- Work with customer support, sales, and warehouse teams to resolve delivery issues and share timely updates.
- Provide delivery status and resolution timelines for customer e

📌 Logistics Executive (Bengaluru)
🏢 Printo
📍 Bengaluru