Job Description: CX (Order Management) Executive – CRM
Job Title: CX (Order Management) Executive – CRM
Location:
Nariman Point, Mumbai

Department:
Customer Experience / CRM

Reports To:
Senior CRM Manager

Employment Type:
Full-Time

Experience:
2–3 Years

Salary Range:
₹18,000 – ₹30,000 per month

About the Role:
We are looking for a
CX (Order Management) Executive
to manage customer relationships, ensure accurate CRM data, and support retention strategies. This role requires a
highly organized, detail-oriented skilled
with strong Excel and CRM skills (Zoho preferred). The ideal candidate will work closely with operations, product, and sales teams to prioritize projects, maintain client information, and execute marketing initiatives like quarterly connects and invitations.

Key Responsibilities:
- CRM Data Management
- Ensure client information is up-to-date in CRM tools (Zoho preferred)
- Maintain accurate, organized, and documented customer records
- Follow standard practices for data entry, updates, and cleanup
- Track customer interactions, orders,



and follow-ups in CRM
- Retention Strategy Support
- Support the Senior CRM Manager in defining and developing retention strategy, roadmap, and budget
- Help achieve targets and KPIs for customer retention and engagement
- Analyze customer data to identify trends, churn risks, and opportunities
- Cross-Functional Coordination
- Work closely with operations and product managers to prioritize projects that fit business needs
- Lead regular status meetings and gather field input through regular connects with teams
- Collaborate with sales, marketing, and customer service teams for seamless customer experience
- Marketing & Customer Engagement
- Manage the sending of Quarterly Connects and other marketing invitations to clients
- Coordinate email campaigns, event invitations, and customer engagement activities
- Track response rates and engagement metrics for marketing initiatives
- Continuous Learning & Developme

📌 CX Order management (Mumbai)
🏢 r3 Consultant
📍 Mumbai