Location:
[India / Remote ]
Employment Type:
Full-time
Experience Required:
2+ years
Salary:
To be discussed on call

About the Role

We're looking for a
Customer Success & Operations Manager
to join our growing startup team. This is a high-ownership role for someone who has hands-on experience working with
ERP or HRMS platforms
and understands how software, people processes, and customer relationships come together. You'll be the bridge between our product/operations and our customers — ensuring smooth onboarding, day-to-day support, and operational excellence across systems like payroll and reporting.

This role is best suited for someone who thrives in a
small, fast-paced startup environment
, enjoys wearing multiple hats, and is comfortable communicating with both customers and internal teams.

Key Responsibilities
- Own end-to-end customer success — onboarding, training, issue resolution, and relationship management
- Manage and support operational workflows related to
ERP/HRMS systems
, including payroll processing and related functions
- Track, analyze,



and report on operational and customer data using
Excel
(pivot tables, formulas, dashboards)
- Coordinate between customers, internal teams, and system/product teams to resolve queries and improve processes
- Identify gaps in current processes and suggest improvements for efficiency
- Maintain accurate records of customer interactions, escalations, and resolutions
- Support system configuration, testing, and troubleshooting as needed
- Ensure timely and professional communication with clients via calls, email, and chat

Requirements
- 2+ years of experience
working with ERP or HRMS software (implementation, support, or operations)
- Strong working knowledge of
Excel
— formulas, data analysis, reporting
- Understanding of
payroll processes and functions
- Excellent
verbal and written communication skills
- Strong problem-solving mindset with attention to detail
- Comfortable working in a
startup setting
wit

📌 Customer Success (India)
🏢 MOM Digital
📍 India