Job Summary

We are looking for an experienced Intune & JAMF Architect with 8+ years of experience
to manage, maintain, and optimize enterprise endpoint management solutions using
Microsoft Intune, Microsoft Endpoint Manager, and Jamf Pro
. The ideal candidate will have strong hands-on experience managing Apple and Windows devices, ensuring endpoint security, software deployment, compliance, automation, and delivering Level 2 operational support. The role will be part of the
Managed Services
team responsible for providing secure, compliant, and productive endpoint management services across the customer's environment.

KEY RESPONSIBILITIES

Level 3 Support & Managed Services
- Provide Level 3 support for Mac and Windows endpoint management incidents.
- Troubleshoot device management, patching, software deployment, configuration, compliance, and reporting issues.
- Collaborate with the Customer's Level 3 teams for Incident, Problem, Change, and Service Request Management.
- Deliver services following ITIL v4 best practices.
- Support 24x5 shift-based operations.

Device Management





Jamf Administration
- Administer and maintain the Jamf Pro environment.
- Manage the complete lifecycle of Apple devices including:
- MacBooks
- iPhones
- iPads
- Apple TVs
- Configure and manage:
- Automated Device Enrollment (ADE/DEP)
- Apple Business Manager (ABM)
- Configuration Profiles
- Policies
- Smart Groups
- Package, deploy, and maintain macOS applications.
- Manage software deployment through Jamf Self Service.
- Manage application licensing and updates.
- Troubleshoot Jamf policies and software deployment issues.

Microsoft Intune & Endpoint Manager
- Design, implement, and maintain Microsoft Intune environments.
- Administer Microsoft Endpoint Manager.
- Configure device enrollment methods including:
- Windows Autopilot
- BYOD
- Corporate-owned devices
- Manage:
- Configuration Profiles
- Compliance Policies
- Security Baselines
- Device Enrollment Manager (DEM)
- Deploy, upda

📌 Intune & JAMF Architect (Bengaluru)
🏢 Photon Brains
📍 Bengaluru