Job Overview:

Our client is seeking a
Technical Support & QA Analyst
to support the quality, stability, and usability of their software applications. This role is responsible for executing quality assurance activities across the software development lifecycle while also handling Tier 1 support responsibilities such as ticket intake, basic troubleshooting, password resets, documentation, and escalation. The majority of this role focuses on quality assurance and testing, with additional responsibility for managing basic support requests and ensuring tickets are properly documented, triaged, and routed.

Schedule:
Monday - Friday, 4:00 PM - 2:00 AM EST; Full-time, 40 work hours per week

*Note: Training for the first 2 weeks will be held from 8:00 AM to 5:00 PM*

Responsibilities:

Quality Assurance and Testing
- Read and understand business requirements, scope documents, user stories, and technical specifications.
- Create, maintain, and execute test cases, test scenarios, and test checklists.
- Perform manual testing for recent features, enhancements, bug fixes,



and regression coverage.
- Document test results clearly and thoroughly.
- Identify, reproduce, document, and track software defects.
- Work closely with developers, analysts, and project teams to verify expected application behavior.
- Participate in testing throughout the software development lifecycle.
- Assist with developing reusable QA documentation and support handoff materials.
- Help validate that delivered solutions meet business and functional requirements.
- Support ongoing improvements to QA processes, standards, and test coverage.

Tier 1 IT / Product Support
- Review incoming support tickets for completeness, accuracy, and required troubleshooting details.
- Handle Tier 1 support tasks such as password resets, basic access issues, routine troubleshooting, and general user assistance.
- Triage tickets and escalate more complex issues to the appropriate internal team.
- Communicate clearly and prof

📌 Technical Support (India)
🏢 BruntWork
📍 India