What You'll Do

The Billing Analyst III is responsible for managing end-to-end billing operations within Avalara's Finance Operations department, including invoicing, accounts receivable, credit and refund processing, and reconciliation between Salesforce (CPQ/Billing) and NetSuite for customers in the US and EMEA regions. This role operates with a high degree of independence and serves as a resource for less experienced team members. You'll report to Sr. Manager Billing.

What Your Responsibilities Will Be
- You'll generate, review, and approve customer invoices and invoice batches in Salesforce CPQ/Billing and NetSuite for US, Canada, and EMEA regions, ensuring accuracy against contracts, order forms, and pricing terms.
- You'll manage end-to-end accounts receivable (AR) case resolution, including billing discrepancies, invoice disputes, and customer billing inquiries.
- Review and apply credit notes, debit notes, refunds, and account adjustments in NetSuite and Salesforce in accordance with company policy.
- You'll process cancellations, cancellation-for-nonpayment,



and de-provisioning requests, ensuring correct effective dates and required approvals.
- Perform billing reconciliation between Salesforce and NetSuite to identify and resolve sync errors, duplicate invoices, and payment/credit application mismatches.
- You'll prepare reconciliation reports for customers on monthly or high-dollar-value billing arrangements and support month-end close activities.
- You'll review subscriptions, quotes, opportunities, and sales orders in Salesforce to confirm correct billing setup prior to invoicing.
- Manage recurring and usage-based billing cycles and validate that contract renewals and amendments flow correctly into billing.
- Maintain accurate billing records and supporting documentation to ensure audit readiness and compliance with company SOPs and SLAs.
- Collaborate with Collections, Order Management, Customer Account Management, and Sales to resolve billing or sy

📌 Billing Operations Analyst III (Pune Division)
🏢 Avalara APAC
📍 Pune Division