Customer Support Associate — Kloth

Location:

Bengaluru

Employment Type:

Full-time

Experience:

0–2 years

Compensation:

~₹12,000/month to ~₹20,000/month

About Kloth

Kloth is a fashion-tech platform building a faster, smarter, and more interactive way to shop fashion. We combine fashion discovery, AI-powered
Tryals (Virtual Try-On)

, and fast delivery to make the shopping experience more seamless for customers.

We’re looking for a
Customer Support Associate

who will be the voice of Kloth and take ownership of the customer experience from the first query to complete resolution.

What You’ll Do
- Handle customer queries across
WhatsApp, chat, phone, and other support channels

.
- Help customers with orders, deliveries, payments, cancellations, returns, refunds, and product-related queries.
- Assist customers with the
Tryals / AI Virtual Try-On

experience.
- Respond quickly and accurately while maintaining a friendly and professional tone.
- Take complete ownership of customer issues and follow through until resolution.
- Coordinate with the
Operations,



Delivery, Product, and Business teams

to resolve issues.
- Proactively communicate with customers about delays, order updates, or other issues.
- Identify recurring customer problems and share insights with the internal team.
- Maintain accurate records of customer queries, complaints, and resolutions.
- Help improve FAQs, support processes, and customer communication templates.

What We’re Looking For
- 1–2 years of experience in
customer support, customer experience, e-commerce, operations, or a similar role

.
- Excellent written and verbal communication skills.
- Strong problem-solving and ownership mindset.
- Patient, empathetic, and comfortable handling difficult customer situations.
- Comfortable communicating with customers over WhatsApp and phone.
- Positive attention to detail.
- Ability to multitask and prioritize urgent issues.
- Comfortable working in a fast-paced startup environment.
- Basic under

📌 Customer Support Specialist (Bengaluru)
🏢 Kloth
📍 Bengaluru