Dear Aspirants,

We are looking for an experienced "
Service Delivery Manager -Network Operations"
to lead enterprise network operations and service delivery for global clients.

Location:
Delhi NCR / Hyderabad / Bangalore / Pune

Work Mode:
Hybrid

Shift:
US-Aligned Night Shift

Candidates who can join immediately or within 15 days ONLY should apply.

Candidates with notice periods beyond 15 days will
not be considered for this requirement
.

Key Responsibilities
- Lead and manage technical
NOC / Network Operations teams
across distributed/global environments.
- Ensure network services consistently meet defined
SLA and KPI objectives
.
- Act as a technical escalation point for major/high-severity network incidents.
- Manage
Incident, Problem and Change Management
processes in an ITIL environment.
- Participate in client governance and service review meetings as a technical leader.
- Monitor operational performance and drive continuous service improvement.
- Identify process gaps and implement
Shift-Left
initiatives to reduce unnecessary escalations.




- Coach and mentor junior and senior network engineers.
- Drive quality assurance, process adherence and operational excellence.
- Support client transition, UAT and service onboarding activities.
- Coordinate with internal teams, vendors and clients for timely issue resolution.
- Drive cost optimization, automation and efficiency initiatives.
- Participate in on-call/escalation rotation when required.

Must-Have Skills
- 8+ years of technical management / leadership experience.
- Minimum
5+ years managing or leading NOC / Network Operations teams
.
- Strong experience in
ITIL / ITSM-based service delivery
.
- Hands-on understanding of
enterprise networking environments
.
- Strong experience with one or more of: Cisco , Palo Alto ,Fortinet, Meraki etc
- Strong understanding of
Incident, Problem and Change Management
.
- Experience managing
SLA, KPI and service delivery metrics
.
- Solid experience in
major incident and

📌 Network Operations Manager (Bengaluru)
🏢 VBeyond
📍 Bengaluru