CloudFirst is looking for a Managed Services Technician to join our team and deliver high-quality managed services by following established Standard Operating Procedures (SOPs) and documented workflows.

In this role, you will execute and validate managed service tasks within CloudFirst's standardized service delivery framework. All work is guided by Master Service SOPs and Service Component procedures to ensure consistent, accurate, and reliable service delivery while meeting client Service Level Agreements (SLAs).

This is a process-driven execution role focused on delivering repeatable, standardized services. The position does not include responsibilities for service design, solution architecture, strategic analysis, or ownership of overall service outcomes. Success in this role requires robust attention to detail, adherence to documented processes, and a commitment to delivering consistent service quality

Core Responsibilities

1. SOP-Driven Service Execution (Primary Responsibility)

Execute managed service components as defined in CloudFirst SOPs, including:




- Following step-by-step Service Component procedures
- Executing scheduled, continuous, and event-based tasks
- Utilizing approved tools (RMM, PSA, M365, security platforms)
- Completing work strictly within the defined service scope

Ensure all actions align with:
- Master Service definitions
- Component-level delivery procedures
- CloudFirst operational standards

2. Service Validation & Completion

Validate that all assigned service tasks are completed correctly and meet defined standards:
- Confirm systems and components meet compliance requirements outlined in SOPs
- Verify outputs (patching, monitoring, backups, security controls)
- Ensure tasks are completed within required timelines and SLAs
- Perform checklist-based validation as defined in procedures

3. Ticket Execution & Documentation

Maintain full auditability of all service activities:
- Create, update, and resolve tickets in ConnectWise M

📌 Managed Service Technician (India)
🏢 CloudFirst Technology Solutions
📍 India