IT Analyst

GoComet | Bengaluru | Full time | 2-4 Years Experience

About GoComet

GoComet is a B2B SaaS company delivering intelligent logistics technology to enterprises

across global supply chains — spanning real-time freight visibility, automated rate negotiation,

and end-to-end shipment tracking. As we scale, we are investing in building a robust,

automated, and secure IT foundation to support our growing workforce and product ambitions.

Role Overview

The IT Analyst will be responsible for managing and continuously improving GoComet's

corporate IT operations. This role goes beyond reactive support — the primary mandate is to

automate IT systems, workflows, and processes using available tools and platforms,

reducing manual effort, improving reliability, and enabling the IT function to scale with the

organisation.

Key Responsibilities

1. IT Support — L1 & L2

Serve as the primary point of contact for all IT incidents, service requests, and queries via

Freshservice

Triage, categorise, and resolve tickets within defined SLA/OLA timelines; escalate to L3 or





external vendors as appropriate

Provide hands-on and remote support across macOS, Windows, and mobile devices

Maintain high first-contact resolution rates and uphold a strong end-user experience standard

Identify recurring issues and proactively drive automation or permanent resolution to eliminate

repeat tickets

2. Identity & Access Management (IAM)

Administer JumpCloud for end-to-end user lifecycle management — onboarding, offboarding,

MFA enforcement, SSO configuration, and device binding

Manage Google Workspace users, organisational units, groups, and policies via SAML SSO

and SCIM provisioning

Conduct monthly access reviews across 70+ SaaS applications; identify anomalies and

coordinate remediation

Build and maintain automated provisioning and deprovisioning workflows in Freshservice

aligned with HR processes

Drive reduction in manual access management tasks through scripting and

📌 Information Technology Analyst (Bengaluru)
🏢 GoComet
📍 Bengaluru