Specialist - Customer Care - Voice
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven setting, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
SMB Payments Trainer Specialist
Overview:
This role supports the development of frontline teams serving US Small and Mid-Market Businesses across the Accounting application Payments ecosystem. The trainer will enable teams to confidently support customers navigating complex money movement scenarios involving payments acceptance, bank funding, deposits, withdrawals, lending, and connected banking experiences.
The role requires a hands-on US banking and payments domain expert who understands how SMB customers manage cash flow, move funds, access capital, and operate within the US financial system. The ideal candidate brings deep expertise in payment processing, ACH networks, merchant serv

📌 Specialist - Customer Care - Voice 4A (Gurugram)
🏢 BrightClaim
📍 Gurugram