Job Role:ERP Consultant

Location: Bengaluru

Contract for 1 Year

Project Roles And Responsibilities
- Provide operational support and coordination for SAP SD/MM-related incidents and service requests.
- Monitor SAP Solution Manager (SolMan) tickets, track escalations, and ensure timely resolution.
- Coordinate User Acceptance Testing (UAT) activities and follow up until successful completion.
- Prepare and publish daily dashboards for call management and support metrics.
- Track Work-in-Progress (WIP), resolved, customer action, and on-hold tickets, ensuring timely closure.
- Monitor change management activities and follow up on pending approvals.
- Prepare monthly governance reports, KPI dashboards, and management review presentations.
- Maintain the Call Analysis Master File and perform ticket ageing analysis.
- Coordinate governance meetings,



ERP discussion meetings, and document Minutes of Meeting (MoM).
- Manage webinar communications, user engagement activities, and collect feedback for continuous improvement.
- Create and circulate communication flyers, support updates, and service notifications.
- Coordinate with infrastructure teams regarding planned maintenance and system outage communications.
- Maintain timesheets, attendance records, and related operational reports.
- Utilize AI tools such as Microsoft Copilot, ChatGPT, and Claude to improve reporting, documentation, and productivity.
- Collaborate with business users, ERP support teams, and stakeholders to ensure seamless service delivery.

📌 ERP Consultant (Bengaluru)
🏢 Thompsons HR Consulting
📍 Bengaluru