Division
Department
Sub Department 1
Job Purpose
Identify, deliver and support technology solutions to implement IT strategy and resolve business issues for respective functions to facilitate smooth and productive business operations

Key Accountabilities (1/6)
Identify, recommend the right technology solution by evaluation of requirements in line with IT road map to meet business requirements
- Conduct requirement gathering session, by having discussions with business/ business process expert
- Provide proactive data insights to business to make them aware of risks and impact pertaining to the requirements functions to ensure feasible solution is arrived at
- Document the proposed solution on requirements to provide clarity on approach, assumptions taken to arrive at a particular solution for future reference
- Collaborate with architecture and operations teams to ensure solution compatibility with company standards

Key Accountabilities (2/6)
Design,



recommend and monitor implementation of specific projects like improving forecast for the business within timelines and budget
- Perform regular technical/ business issue resolutions from vendor or business side for smooth implementation during deployment phase
- Document the implementation solution and issue logs to capture detailed functional specifications
- Conduct user acceptance tests to ensure every business expectations related to the use of the solution is met by the user
- Oversee launch of new projects starting from requirement gathering to go live and ensure smooth and positive transition of the solution back to the business function

Key Accountabilities (3/6)
Provide business as usual support by debottlenecking issues related to business applications as per SLA & budget to enhance user experience
- Act as a single point of contact for all technology related issues for business applications for a particular function by communicating expected time of resolution
- Resolve transactional issues and iterations

📌 IT Business Partner (Mumbai)
🏢 Cipla
📍 Mumbai