About Team:

Building the right technology foundation for Infrastructure & platforms is vital to success at the scale of Walmart. Our team builds and maintains the foundational technologies that support the tech organization. Included in this are data platforms, enterprise architecture, DevOps, cloud computing, and infrastructure. All of these products and services are supported by scalable and powerful infrastructure, ensuring a secure and seamless employee and customer experience across stores, digital channels, and distribution centers.

What you'll doExecute and improve the Problem Management Correction of Error (COE) process in alignment with global and local standards.

Identify opportunities to automate and optimize problem management workflows using Agentic AI.

Coordinate problem resolution across internal teams, vendors, and external partners.

Drive Correction of Error (COE), postmortem facilitation, and closure of critical action items.

Ensure timely and high-quality delivery of COE reports, Post Implementation Reviews, and known error documentation.





Mentor junior Problem Mangers and engineers, fostering a culture of operational excellence.

What you'll bring:

Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

10+ years of experience in IT operations, technical program management, or service reliability.

Minimum 5 years of experience in Change/Incident/Problem Management or Project Management.

Proficiency in Python or similar programming languages, including building scalable backend services and data pipelines.

Hands-on experience with LLM APIs (e.g., OpenAI, Claude, Sonnet) for prompt engineering, inference, and orchestration.

Familiarity with Model Context Protocol (MCP) for agent orchestration and workflow integration.

Ability to implement retrieval-augmented generation (RAG) or similar techniques to deliver explainable, context-aware AI insights.

Technical knowledge in system architecture, networking, and c

📌 STAFF, TECHNICAL PROGRAM MANAGER (Bengaluru)
🏢 Walmart Global Tech India
📍 Bengaluru