What You'll Do

Technical & Customer Support

Act as the primary point of contact for customer-facing technical issues related to our SaaS platform, including data connectivity, report errors, performance concerns, access problems, data inconsistencies, software bugs, and integration challenges.
Understand and empathize with the challenges ThoughtSpot users face, offering tailored solutions to improve their experience.
Provide timely, accurate, and clear updates to customers, consistently meeting SLAs and driving issues through to full resolution via tickets and calls.
Translate complex technical issues into explicit, concise updates for both technical and non-technical stakeholders.
Create and maintain knowledge-base articles to empower customer self-service and improve support efficiency.

System Reliability & Monitoring

Maintain, monitor, and troubleshoot ThoughtSpot cloud infrastructure using tools like Grafana, Prometheus, Datadog, and Splunk.
Monitor system health and performance through metrics, logs, and dashboards to detect and prevent issues proactively.




Implement and leverage AI/ML-driven solutions for proactive observability, predictive anomaly detection, and intelligent alerting to enhance service reliability and reduce Mean Time to Resolution (MTTR).
Understand and apply NetOps and SecOps principles for cloud and on-premise deployments.
Develop and implement automation and best practices to streamline operations and strengthen system reliability.
Optimize SRE workflows with AI tools to boost operational effectiveness.

Incident Management & Continuous Improvement

Participate in on-call rotations, lead incident reviews, and conduct thorough root cause analyses to drive continuous improvement.
Work cross-functionally with Engineering to define and implement tools that enhance debuggability, supportability, availability, scalability, and performance.
Be an expert in both cloud and on-premise infrastructure by developing automation and best practices.

What

📌 Senior Systems Reliability Engineer I (Bengaluru)
🏢 ThoughtSpot
📍 Bengaluru