Roles and Responsibilities

- Conduct quality analysis using tools like Pareto Analysis, 7QC, TAT, RCA, Failure Analysis, Preventive Action, Corrective Action, Feedback & Why-Why Analysis.

- Identify areas for improvement through process inspections and implement changes to enhance overall quality standards.

- Collaborate with cross-functional teams to resolve issues related to transactional quality and prevent defects.

- Develop and maintain documentation of quality procedures and processes.

- Ensure compliance with regulatory requirements by conducting regular audits and monitoring.

Desired Candidate Profile

- 4-9 years of experience in Quality Management or a related field (BPO/Call Centre).

- Green Belt certification from IIT/IIM/XLRI preferred but not mandatory.

- Solid understanding of QC Tools such as Pareto Analysis, 7QC, TAT, RCA etc. .

- Experience in Process Improvement initiatives like Six Sigma Black belt projects.

Interested candidates can apply at [email protected]

📌 Assistant Quality Manager (Bhubaneswar)
🏢 STARTEK Aegis Customer Support Services
📍 Bhubaneswar