We are looking for a skilled Salesforce Service Cloud Specialist to join our team at Forward Eye Technologies, an industry leader in E-Learning/EdTech. The ideal candidate will have 8 years of experience and be available to start on or before January 29, 2026.
Roles and Responsibility
- Collaborate with cross-functional teams to design and implement Salesforce solutions that meet business requirements.
- Develop and maintain technical documentation for Salesforce implementations.
- Provide training and support to end-users on recent Salesforce features and functionality.
- Troubleshoot and resolve technical issues related to Salesforce implementation.
- Analyze customer feedback and provide recommendations for process improvements.
- Work closely with the development team to identify and prioritize project requirements.
Job Requirements
- Strong understanding of Salesforce Service Cloud platform and its applications.
- Experience with Agile methodologies and version control systems like Git.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Strong analytical and troubleshooting skills.
- Familiarity with Hemti is a plus.
- Yes response to question about joining the company.