Job Summary

We are currently seeking a Messaging Services Senior Specialist to join our team in Bangalore, Karnataka, India.

Responsibilities

- Providing steady state support to the email and collaboration infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities.
- Expert on M365 services-Microsoft Teams, M365 productivity apps and SharePoint Online.
- A customer-centric approach with a focus on delivering high-quality support.
- Robust verbal and written communication skills, with the ability to explain technical concepts to end users.
- Understanding their requirements and creating a positive client experience throughout the total client journey.
- Flexible working in shifts supporting 24x7 steady state operations.
- Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - energetic, self-motivated and self-sufficient in accomplishing tasks.
- Works on abstract and complex problems requiring evaluation of intangible variables.
- Integrates trends, data and information into plans, deliverables and recommendations.
- Provides advanced technical support within area of expertise to clients on complex integration issues and escalation.
- Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
- Regularly exercises discretion and independent judgment on technical matters.
- Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.




- Builds deeper understanding of processes, procedures, customers and organization. Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning.

Technical Skillset
- Support and Administration of Microsoft Teams across the organization, including integration with other Microsoft 365 services.
- Monitor Teams usage, performance, and reliability, proactively addressing issues to ensure optimal service delivery.
- Administer Teams policies, settings, and permissions based on business requirements and best practices.
- Provide technical support and troubleshooting for Teams users, resolving issues related to chat, meetings, calls, and file sharing.
- Supporting users, configuring network settings, managing user access, and setting usage policies for M365 apps Viva suite, Power Automate and Sway.
- Respond to and resolve user support requests, incidents, and service tickets related to M365 applications and services.
- Plan and execute changes to the M365 services and environment, ensuring minimal disruption and effective communication to stakeholders.
- Collaborate with IT security to implement and maintain security, compliance, and data retention policies within Teams.
- Manage Teams lifecycle, including creation,



archiving, and deletion of teams and channels.
- Train and educate users on Teams features, updates, and best practices to maximize adoption and efficiency.
- Coordinate with other IT staff to integrate Teams with third-party applications and services as needed.
- Maintain documentation on Teams configurations, procedures, and troubleshooting guides.
- Stay up to date with Microsoft Teams updates, new features, and emerging technologies.
- Knowledge Microsoft Teams Phone System, including direct routing, calling plans, and integration with on-premises or cloud-based telephony infrastructure.
- Familiarity with SIP, PSTN, VoIP protocols, and telephony concepts.
- Interact with Microsoft support to resolve tenant-level issues or service outages.
- Collaboration components configuration management.
- Search engine configuration management and Content management configuration support.
- Manage site collection administration, permissions, content types, lists, libraries, workflows, and templates. Configure advanced features such as hub sites, managed metadata, search optimization, and retention policies.
- Utilize monitoring tools and analytics (e.g., Microsoft 365 Security Compliance Centre, SharePoint Admin Centre) to track usage, performance, and compliance metrics. Generate and present regular reports to management.

Qualifications
- Bachelors degree in computer science, Engineering, or related field.
- 5+ years of experience Microsoft Teams, M365 apps and Exchange Online.
- Microsoft 365 certification preferred.

📌 Messaging Services Senior Specialist (Bengaluru)
🏢 NTT DATA Business Solutions
📍 Bengaluru