Req ID: phone_number

Job Summary

We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Responsibilities

- Provide L1/L1.5 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
- Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office COTS applications etc.
- Strong troubleshooting skills, bug-finding, and resolution
- Ability to work independently within a diverse global team.
- Excellent understanding of SSCM, Active Directory, Virtual Machines, Drive Encryption Tools, VPN Tools, Microsoft Intune.
- Must be good in Analytical tools such as Service Now, Excel, and Power BI.

Requirements
- Must be a Graduate.
- Valuable communication skills with international calling experience
- Good comprehension writing skills
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift with 24x7 support window
- 3-5 Years of Experience

📌 Helpdesk Senior Associate - ITIL (Noida)
🏢 NTT DATA Business Solutions
📍 Noida