We are currently seeking a Helpdesk Senior Associate-ITSM to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Responsibilities
- Provide L1/ L1.5 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
- Valuable troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office COTS applications etc
Requirements
- Must be a Graduate.
- Good hold on French language(Writing + Speaking)
- Must be at least B1 level certified in French language
- Good comprehension writing skills
- Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window.
📌 Helpdesk Senior Associate-ITSM (Noida)
🏢 NTT DATA Business Solutions
📍 Noida
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