: 20303

Contract Type: Permanent

Location(s):

Chennai, IN

Telecom E2E OSS Orchestration Analyst

Primary responsibilities / Key result areas

- Analyze telco/satcom services, network configurations, and product definitions to design accurate CFS, RFS, and Resource models.
- Produce and maintain service specifications, technical attributes, service parameters, and mapping rules for ServiceNow OMT.
- Configure ServiceNow OMT product and service catalogs, including catalog items, service specs, product models, templates, and decomposition rules.
- Collaborate with engineering and provisioning teams to align service models with real network topology and provisioning flows.
- Define order workflows, fulfillment logic, task sequences, dependencies, and orchestration rules.
- Ensure data consistency and governance across service models, resources, catalogs, and fulfillment components using TMF and MEF standards.
- Support TMF-aligned fulfillment processes, contributing to end - to - end service lifecycle automation.
- Document service models, service hierarchies, attribute specifications, dependencies, and configuration details.
- Identify and implement improvements in service modeling, catalog integrity, and fulfillment design.
- Partner with cross-functional stakeholders to validate requirements and ensure alignment with target service architecture.
- Contribute to transformation projects ensuring catalog configurations, models, and workflows comply with TMF/MEF and internal standards.
- Support audits, compliance reviews, and continuous governance of service catalogs and specifications.
- Document troubleshooting steps and create work instructions

COMPETENCIES

- Robust understanding of service orchestration, service modelling, and fulfilment processes.
- Experience with service catalog, inventory, or orchestration platforms.




- Strong expertise in telecom/satcom service modeling, including CFS, RFS, Resource models.
- Proficient with TM Forum frameworks: SID, Open APIs, ESP, and fulfillment process models.
- Knowledge of MEF service frameworks, especially MEF LSO and service specification guidelines.
- Hands - on experience with ServiceNow OMT, including product catalog, service specification, and order flow configuration (strong advantage).
- Understanding of telecom network technologies: IP, transport, RF, fiber, GEO/MEO/LEO architectures.
- Experience designing fulfillment workflows and service decomposition logic.
- Strong business analysis and requirement-gathering skills related to service portfolios.
- Knowledge of data modeling, service governance, and catalog lifecycle management.
- Ability to communicate service models and architecture to both technical and non - technical stakeholders.
- Analytical, detail - oriented, with strong problem - solving capabilities.
- Ability to work independently and collaboratively in an agile environment.

Qualifications EXPERIENCE

- Bachelor s degree in information technology, Telecommunications, Business Engineering, or a related field.
- Minimum of 11 years of experience
- Deep telecom/satcom domain expertise preferred.
- Extensive experience in service modeling and fulfillment.
- 1+ years working with ServiceNow (OMT preferred).
- ServiceNow OMT certification is highly desirable.
- Experience working with TMF SID, TMF ESP, and MEF LSO standards is highly desirable.
- Experience preparing documentation for catalogs, models, workflows, and architecture.
- Familiarity with DevOps tools and agile processes is a plus.

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📌 TelecomE OSS Orchestration Analyst (Chennai)
🏢 SES Global Technology Services
📍 Chennai