- Handle customer inquiries, concerns, and feedback via phone calls in a skilled and courteous manner.
- Process customer requests for products or services, resolve issues, and provide solutions in accordance with company policies.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
Job Requirements :
- 1-3 years of experience in an inbound voice process environment (BPO/Call Centre).
- Excellent communication skills with the ability to handle high-pressure situations calmly.
- Proficiency in English language is essential; knowledge of Hindi language is desirable.
📌 Customer Service Executive (Mumbai)
🏢 Kotak Life Insurance
📍 Mumbai
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