Job Summary

We are currently seeking a Helpdesk Associate-ITSM to join our team in Bangalore, Karnataka (IN-KA), India (IN).

Requirements

- Helpdesk Associate at Grade-4 position in Service Desk
- Must be a Graduate.
- Good communication skills with 1+ Years of international calling experience
- Ability to work independently
- Adhere to organizational policies and procedures
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift.
- Excellent Verbal Communication skills.
- Good communication (demonstrate robust reading comprehension, writing and verbal skills) in English and Polish.

Responsibilities
- Provide L1 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
- Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office COTS applications etc.

📌 Helpdesk Associate-ITSM (Bengaluru)
🏢 NTT DATA Business Solutions
📍 Bengaluru