- Handle international customer calls, resolve their queries and concerns in a timely and skilled manner.
- Provide excellent customer service by understanding their needs, addressing issues promptly, and escalating when necessary.
- Process transactions accurately and efficiently while maintaining high levels of productivity.
- Meet performance targets set by the company for quality metrics such as first-call resolution rate, handle time, and abandon rate.
Job Requirements :
- 0-10 years of experience in an International BPO or Call Center environment.
- Strong communication skills with ability to work effectively in a fast-paced environment.
- Proficiency in handling both inbound and outbound calls with ease.
- Ability to adapt quickly to new processes and technologies.
📌 Customer Service Executive (Mumbai)
🏢 Career Guideline
📍 Mumbai
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