Job Summary

Service Quality department is a function that supports Vestas Service organization on quality worldwide. Analyze and drive quality improvements to implementation together with Service stakeholders.

Responsibilities

- Drive Lost Production Factor (LPF), Liquidated Damages (LD) and Cost of Poor Quality (CoPQ) reduction initiatives through data-driven quality improvements.
- Lead the deployment of quality strategies, standards, and best practices across Service operations to ensure consistent delivery excellence.
- Monitor and improve key quality performance indicators, including NCRs, customer issues, and Product audits.
- Contribute to improved business performance through data-driven decision making, continuous improvement, and cross-functional collaboration.
- Support Root Cause Corrective Action (RCA) and structured problem-solving methodologies to prevent recurrence of quality issues
- Drive customer satisfaction by ensuring timely resolution of quality concerns and enhancing service delivery performance.
- Collaborate with Service, RD, Supply Chain, and stakeholders to identify risks, implement mitigation plans, and improve turbine reliability.
- Facilitate quality awareness, coaching, and knowledge-sharing initiatives to strengthen a culture of quality and operational excellence

Qualifications





- Bachelors in engineering in any of the following disciplines or similar - Mechanical / Electrical / Manufacturing / Production / Industrial / Aerodynamics.
- Possess a minimum of 10 years of relevant working experience in quality governance, audits, continuous improvement, and customer issue management or a similar role.
- Six Sigma green belt certified and Six Sigma Black Belt (preferable)
- ISO 9001:2015 certified Auditor (preferable)

Competencies

- Self-motivated, highly organized, and results-oriented with a strong sense of ownership.
- Demonstrated capability to lead technical and quality projects across functions, regions, and cultures.
- Strong stakeholder management skills with the ability to collaborate effectively across the value chains.
- Proven ability to solve complex technical and quality problems using structured methodologies and quality tools.
- Strong quality mindset with experience in risk assessment and preventive quality management using FMEA.
- Robust communication and presentation skills with fluency in English, both written and verbal.
- Strong knowledge of wind turbine manufacturing, construction, commissioning, and service processes.

The work location is in Chennai, India.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Lead Specialist (Chennai)
🏢 Vestas
📍 Chennai