- Provide technical support to end-users through phone, email, or in-person visits for hardware and software issues.
- Troubleshoot and resolve desktop-related problems, including Outlook configuration, printer issues, and laptop malfunctions.
- Manage incoming tickets using ticketing tools to track progress and ensure timely resolution of customer requests.
- Collaborate with other teams to escalate complex issues that require additional assistance.
Job Requirements :
- 3-6 years of experience in an IT Service Desk setting providing desktop support services.
- Strong knowledge of hardware troubleshooting techniques for common desktop devices such as laptops and desktops.
- Proficiency in installing operating systems (OS) on various devices including laptops and desktops.
📌 IT Service Desk Analyst (Chennai)
🏢 Barry-Wehmiller
📍 Chennai
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