Position

Communication Voice and Accent Trainer (RCM / US Healthcare)

Experience Required

Typically 2 to 5 years of experience as a VA or Language Trainer in an international BPO context (US Healthcare/RCM domain expertise is heavily preferred).

Eligibility

The Communication and VA Trainer is responsible for developing and enhancing the spoken English, voice modulation, business writing, and professional communication skills of RCM employees. The primary focus is preparing current hires (especially AR Callers) to interact seamlessly with US health insurance companies and healthcare providers, ensuring cultural alignment and standard compliance Key Responsibilities New Hire Training (NHT): Deliver foundational training modules on Voice Accent (VA), grammar, American pronunciation, and phonetics. US Culture Sensitization: Educate team members on US corporate culture, idioms, slang, and time zones to improve caller-to-client relations. Soft Skills Development: Train personnel in active listening, empathy, telephone etiquette, negotiation, and handling difficult calls (e.g., handling insurance claim denials).



Quality Auditing Floor Support: Monitor live or recorded calls to audit language quality, identify Mother Tongue Influence (MTI), and provide targeted feedback. Training Needs Analysis (TNA): Collaborate with Operations and Quality teams to pinpoint performance gaps and run continuous feedback-driven refreshers. Content Creation: Design and update training handbooks, scripts, role-play scenarios, and interactive multimedia presentation modules

Education

Education: Bachelors degree in English, Linguistics, Communication, or a related field is preferred.

Technical Skills

Language Proficiency: Impeccable command of written and spoken English with a American accent and excellent listening comprehension

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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