Job Summary

The TM Technical Training Support Assoc shall be responsible for taking business customer servicing calls and providing technical support for Treasury Management products. This role is escalated customer support and is considered a Tier 2, advanced technical support for complex problems, support role.

Role & Responsibilities

Role: Voice process

Experience (Years): 4+ years

Notice period: Immediate

Relevant 3+ years voice process experience. Insurance/Finance/Banking experience. (Anyone is mandatory)

Shift Timings: 6:30 PM - 3:30 AM (US EST hours)

Duties and Responsibilities

- Under minimum supervision, performs a variety of assignments that are moderately complex and require detailed knowledge of company and/or department procedures.
- Provides service and product support to the Treasury Management segment via phone and email.
- Responsible for identifying, researching,



analyzing and resolving complex problems where multiple non-standard solutions are available.
- Prioritizes service issues and ensures they are completed as first call resolution via a recognized / accepted resolution by the customers.
- Maintains up to date knowledge on products, services, departmental systems and related technology, policies and procedures.
- Perform tasks to mitigate risk by activating and deactivating high risk product services (i.e. teller positive pay, etc.) and reporting potential fraud or suspicious activity.

Qualifications

- Basic computer and Microsoft Excel knowledge
- Excellent spoken and written communication skills
- Ability to learn/teach basic and complex processes
- Willingness to work in a call center workplace

📌 Voice Process Executive (Pune)
🏢 Tekskills
📍 Pune