We are currently seeking a Helpdesk Associate - ITIL to join our team in Bangalore, Karnataka (IN-KA), India (IN).
Job Summary Responsibilities
- Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.
- Record, Update and Escalate Support issues to the next level in a timely manner.
- Support all IT onboarding activities for end-users
- Work with our internal IT Teams on system testing, integration and maintenance.
- Engage in the discovery of new IT business tools, to support our business users as well as our internal IT Team.
- Seek, Suggest, Evaluate and implement process and technology improvements.
- Willing to learn grow in other IT Business areas
Requirements
- Excellent English is written and verbal communication skills.
- Exceptional customer service skills.
- Great Team player
- Great communication skills, comfortable working with various stakeholders
- Solid troubleshooting skills, bug finding, and resolution; Ability to work independently within a diverse global team; IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)
Preferred Skills
- ITIL
- Oracle
- Workday
- BI
- Agile
- Desktop Support
- MS Visio
- MS Excel
- MS PowerPoint
📌 Helpdesk Associate - ITIL (Bengaluru)
🏢 NTT DATA Business Solutions
📍 Bengaluru
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