TCS hiring for Hub Operation Manager @ Jaipur /Amritsar
Role : Hub Operation Manager
Location : Jaipur /Amritsar
Exp : 5-10 Yrs
Note: Operations in Information technology, Telecom or related who has experience of handling 24*7 ops setting.
Key responsibilities may include:
:
- Coordinating all aspects of exam day operations, including candidate registration, check-in, system checks, invigilation, and post-exam procedures.
- Managing exam center staff (invigilators, technical support) to ensure proper execution of protocols.
- Troubleshooting technical issues during exams and coordinating with IT support if needed.
- Maintaining the physical exam center infrastructure, ensuring cleanliness, proper seating arrangements, and equipment functionality.
- Monitoring exam center compliance with security protocols and regulations.
- Managing vendor relationships related to exam center operations (catering, security, etc.):
- Training, and supervising exam center staff to ensure high-quality service delivery.
- Performance evaluation and development of the exam center team
- Reporting and Analysis:
- Generating reports on exam center performance metrics, including attendance, technical issues, and candidate feedback.
- Identifying areas for improvement and implementing necessary adjustments to optimize operations
- Client/TC management Coordination:
- Collaborating with clients to understand their specific requirements and ensure smooth delivery of exams.
- Addressing client concerns and providing timely updates on exam center operations
- Approaching new clients for capacity addition
Required Skills:
- Strong organizational and planning skills to manage multiple tasks simultaneously
- Excellent communication and interpersonal skills to interact with candidates, staff, and clients
- Problem-solving abilities to address unexpected issues during exams
- Technical proficiency to operate exam delivery systems and basic troubleshooting
- Leadership qualities to motivate and manage a team