We are hiring an experienced Female Tele Caller / Inbound Calling Executive for a leading healthcare organization in Hyderabad. The ideal candidate should have excellent communication skills and prior experience handling inbound patient calls, appointment scheduling, customer support, enquiry handling, follow-up calls, and patient relationship management. Candidates with hospital, healthcare, diagnostic centre, IVF, clinic, or medical industry experience will be given preference.

Key Responsibilities

- Handle incoming (Inbound) patient calls professionally and courteously.
- Assist patients with appointment bookings, rescheduling, and cancellations.
- Answer enquiries regarding hospital services, doctors, departments, treatments, diagnostics, and healthcare packages.
- Provide accurate information about hospital facilities and patient services.
- Maintain excellent patient relationships and deliver exceptional customer service.
- Follow up with patients regarding appointments, reports, procedures, and consultations.
- Coordinate with doctors, nursing staff, reception, billing, and other hospital departments.
- Resolve patient queries efficiently and escalate issues when necessary.
- Update patient information accurately in CRM, HIS, EMR, or hospital management software.
- Maintain call records, enquiry logs, and daily reports.
- Achieve daily and monthly call quality and service targets.




- Ensure confidentiality of patient information and comply with hospital policies.

Required Skills

- Solid Inbound Calling Experience
- Excellent Communication Skills
- Customer Service Skills
- Patient Counselling
- Appointment Scheduling
- Telecalling
- Patient Relationship Management
- Call Handling
- Customer Support
- Telephone Etiquette
- Active Listening
- Problem Solving
- CRM Software Knowledge
- Hospital Management Software
- Time Management
- Multi-tasking
- MS Office (Excel, Word, Outlook)

Preferred Candidate Profile

- Female Candidates Only
- Minimum 1 year of Telecalling or Customer Support experience
- Excellent communication in English, Telugu, and Hindi
- Strong interpersonal and customer handling skills
- Comfortable working in a hospital environment

Candidates having experience in:

- Multi-Speciality Hospitals
- IVF Centres
- Diagnostic Centres
- Clinics
- Healthcare BPO
- Medical Centres
- Dental Hospitals
- Wellness Centres
- Healthcare Customer Support

Educational Qualification

- Any Graduate
- Intermediate with relevant experience
- Degree Preferred

Why Join Us?

Reputed Healthcare Organization

Stable Career Growth

Professional Working Environment

Performance Incentives

Learning & Development

Employee Recognition

Immediate Joining Opportunity

📌 Walk-in || Telecaller (Serilingampalle (M))
🏢 Meera Empower
📍 Serilingampalle (M)