- Plan, schedule, and track Service Technicians for daily operations.
- Coordinate with technicians to complete client visits.
- Act as the first point of contact for clients.
- Assist with travel and logistics arrangements for technicians.
- Coordinate spare parts requirements for clients.
- Manage spare parts process from enquiry to shipment and delivery.
- Maintain in-house spare parts inventory.
- Prepare and send service quotations and proforma invoices (PI).
- Coordinate with accounts for payment follow-ups and technician advances.
- Work with Service Head to improve office processes.
- Support performance review coordination for Service Technicians.
Preferred candidate profile
- Ability to analyze trends and identify deviations from standards.
- Skilled in implementing creative cross-functional solutions.
- Proficient in relevant software applications.
- Strong communication skills for explaining complex information clearly.
- Ensures compliance with company policies and business processes.
- Handles sensitive matters with professionalism and excellent customer service.
- Team-oriented with ability to give and receive constructive feedback.
- Valuable calendar management and scheduling skills.