Position Title : Customer Service Support, II (Order Management)

Only Female preferred.

Eligibility Criteria

- Years of Experience: 1-3 years experience
- Job Experience: Experience in a customer sales order processing, execution, fulfillment in

multinational technology corporation

- Educational: Bachelors degree in commerce, science, business management

Primary Responsibilities:

- Creating and maintaining of Quotations, Sales Orders, Service Orders, and Customer Owned Material Refurbishment Orders (COM)
- Generate RAM for material return from global warehouses/customers
- Places orders, provides information on part pricing and availability, order status, and delivery information
- Communicates responses back to internal & external customers using communication tools like Apropos etc
- Perform transactional activities in ESKER & WINSHUTTLE tool
- Follows up on urgent orders to ensure they have shipped.
- Prepare weekly,



monthly and quarterly reports, including KPIs (Key Performance Indicators) and Operational Metrics

Mandatory Skills required to perform the job:

- Solid knowledge in SAP R/3 SD Module, Customer Service Order Processing & Order Management processes
- Excellent verbal and written communication skills, able to communicate cross-functionally
- Good analytical, problem solving and system skills
- Basic knowledge of SCM/Spares business
- Knowledge of MS Excel

Desirable Skill:

- Experience in aftermarket Spares Operations or Automotive
- Understanding of reverse value chain/repair operations

Proposed shift timings are 9:00pm to 6:00am IST

Should be ready for different work week model instead of Mon-Fri.

Eg. Tue to Sat, Fri Tue (Sat & Sun would be working days)

📌 Order Management Specialist (Pune)
🏢 RGBSI
📍 Pune