- Handle 120–150 outbound/inbound calls per day while maintaining productivity targets.
- Verify prescriptions and ensure the right medicine is recommended and dispensed.
- Provide accurate information on dosage, usage, substitutes, and medicine availability.
- Confirm the customer's delivery address, contact number, and order details before processing.
- Resolve customer queries with empathy and maintain high call quality standards.
- Coordinate with stores and the operations team for timely order fulfillment.
- Maintain accurate records of every customer interaction in the CRM system.
- Follow Pharmacy Council guidelines and company SOPs for patient safety and compliance.
📌 Telecalling Executive (Mumbai)
🏢 Zeno Health
📍 Mumbai
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