BPO Voice Process – Customer Support ExecutiveJob Title: Customer Support Executive – Voice Process

Department: Customer Service / BPO

Employment Type: Full-Time

Experience: 0–5Years

Location: [Location]

Work Mode: Work From Office (WFO)

Shift: Rotational Shifts / Night Shifts, as applicable

Job SummaryWe are hiring enthusiastic and customer-focused Customer Support Executives for our Voice Process team. The candidate will be responsible for handling customer calls, understanding queries, providing appropriate resolutions, and ensuring a positive customer experience.

Freshers with positive communication skills are welcome to apply.

- Key ResponsibilitiesHandle inbound and/or outbound customer calls professionally.
- Understand customer queries and provide accurate and timely resolutions.
- Maintain excellent customer service and communication standards.
- Follow defined processes, SOPs, quality guidelines, and escalation procedures.
- Record and update customer interactions accurately in CRM/system.
- Escalate complex issues to the appropriate team when required.
- Handle customer complaints with patience and a customer-first approach.
- Achieve defined productivity, quality, AHT, CSAT, and other process targets.




- Work effectively as part of a team and contribute to overall business goals.
- Eligibility & Requirements12th Pass / Graduate in any discipline.
- Freshers and experienced candidates can apply.
- Excellent verbal communication skills.
- Good listening and problem-solving abilities.
- Basic computer knowledge and typing skills.
- Customer-oriented attitude with good interpersonal skills.
- Comfortable working in rotational/night shifts, depending on the process.
- Candidates should be comfortable working from office.

Key SkillsVoice Process | BPO | Customer Support | Customer Service | Call Handling | Communication Skills | English Communication | Problem Solving | Active Listening | CRM | Inbound Calls | Outbound Calls

- What We OfferCompetitive salary and performance incentives.
- Training and professional development.
- Career growth opportunities.
- Supportive work environment.
- Employee benefits as applicable.
- Opportunities to work with reputed domestic/international clients.

Selection ProcessHR Screening → Communication/Voice Assessment → Operations Interview → Final Selection

📌 Customer Support Executive (Bengaluru)
🏢 Glympse human capital services
📍 Bengaluru