Contact Customers: Reach out via phone calls regarding past-due bills or loans.

Negotiate Repayment: Set up realistic payment schedules or structured settlement options.

Maintain Records: Log all customer interactions, agreements, and payment updates accurately in the database.

Resolve Disputes: Address billing errors, answer customer questions, and clear up account discrepancies.

Meet Targets: Achieve monthly recovery goals and productivity metrics.

Ensure Compliance: Follow legal collection laws (such as the FDCPA) and internal company policies

Required Skills & Qualifications

- Communication: Clear, polite verbal communication and active listening skills.
- Negotiation: Solid persuasion and conflict-resolution abilities to handle difficult conversations.
- Organization: Good computer literacy and data entry skills to manage CRM or collections software.
- Experience: Prior background in collection, Specifically Recoveries/Writeoff

📌 Collection Telecaller (Mumbai)
🏢 M/s Finman Services
📍 Mumbai