Educational Requirements

Bachelor of Engineering, Bachelor of Technology, BCA, Master of Engineering, Master of Technology, MCA

Service Line

Cloud & Infrastructure Services

Responsibilities

- Mandatory roles- 1. Corporate Infrastructure /IT infrastructure is nothing but- Fair understanding on Windows/SQL servers, Networking (Routing/Switching), Storage, Any database, AWS
- ITIL (Incident/change/release/Problem/Request) Other roles which are required along with above are: Service Exit Procedures/Planning- Interchangeably we can use the terms-who knows Vendor Management - who knows- Risk and resiliency management, understands SLA breach, manages contract, service review escalations, Cost and Service Optimization, maintain rapport with Third party providers.
- Must haves: 1. Experience in IT Service Management
- Knowledge of corporate IT infrastructure
- Needed: 3. Experience working with and managing third-party vendors
- Advantage: 4. Supplier Continuity Management experience within IT/Vendor Resilience
- 5. IT Service Continuity and Supplier Continuity Management





Technical and Professional Requirements

Primary skills - 1+ years of experience in IT service management and good knowledge of corporate IT Infrastructure 1+ years of experience in working with, managing 3rd parties. Experience in Supplier continuity management or exit planning would be an advantage. 1+ years of experience in IT resilience management, IT Service Continuity, Supplier Continuity Management. Secondary skills & Good to have skills -Experience in managing C&I; Outsourcing related documentation, processes, procedures and/or DORA knowledge would be an advantage.Positive stakeholder management skills.

Preferred Skills

- Technology->Infrastructure Security->IT Service Management
- Technology->Infrastructure Security->Security Incident and Event Management (SIEM)
- Domain->Risk Services->Vendor Risk Management
- Foundational->Service Management->Vendor Management

📌 IT/Vendor Resilience and Supplier Continuity Management Professional (Bengaluru)
🏢 Infosys
📍 Bengaluru