Role Purpose

Oversee day-to-day service delivery for one or more lines of business, ensuring operational execution, capacity alignment, customer experience, compliance, and performance outcomes are managed through supplier leadership.

Key Responsibilities

• Manage delivery operations across supported lines of business and ensure resources are equipped and trained to handle customer sales contacts.

• Ensure capacity is aligned to forecast and operational requirements.

• Drive continuous improvement in sales and support processes.

• Maintain privacy, security, and compliance obligations throughout service delivery.

• Partners with supervisors, trainers, quality/sales coaches, and client stakeholders to manage performance and governance.

Required Skills /Experience

• Experience managing sales, support, or contact center operations, preferably in outsourced or IT environments.

• Solid performance management, governance, stakeholder management, and issue resolution skills.





• Ability to manage service levels, quality, customer experience, sales KPIs, staffing, and operational readiness.

• High English proficiency and strong communication skills.

Preferred / Additional Requirements

• Experience managing multi-LOB or multilingual delivery operations.

• Familiarity with Microsoft products, sales motions, CRM/sales tools, and compliance expectations.

Indicative Success Measures

•Service level, customer satisfaction, DSAT, sales conversion, revenue, staffing adherence, training readiness, quality outcomes, and compliance performance.

Notes / Assumptions

Detailed Operations Manager profile was not provided in the source. This JD is drafted from the overall business requirements.

Interested candidates please reach out at (phone hidden) or [email protected]

📌 Operations Manager (Hyderabad)
🏢 Pi Square Technologies
📍 Hyderabad