Handle and reply to WhatsApp messages and enquiries from customers.

Save new customer numbers with proper name/company details.

Maintain and update the WhatsApp Business contact list.

Share product photos, catalogue, prices, specifications and availability with customers.

Follow up with customers regarding quotations, orders and pending enquiries.

Maintain customer enquiry records in Excel/Google Sheets.

Send product updates, new arrivals and promotional messages to customers.

Respond to email enquiries and forward significant enquiries to the concerned person.

Coordinate with the sales and warehouse teams for product availability.

Keep proper records of new customers, enquiries and follow-ups.

Ensure that no customer enquiry is missed or left unanswered.





Maintain professional and polite communication with customers.

Requirements

Basic computer knowledge.

Good knowledge of WhatsApp Business, Gmail, Excel/Google Sheets.

Good typing speed.

Good communication skills in Hindi and English.

Should be organized and responsible.

Previous experience in WhatsApp customer handling, telecalling or sales support will be an advantage.

Preferred Candidate

Someone who is active, quick in replying to WhatsApp messages, comfortable with computers, and good at maintaining customer records and follow-ups.

📌 Computer Operator cum Office Assistant (Delhi)
🏢 Aashi Technologies
📍 Delhi