Customer Service Executive

Location: Andheri West

Department: Customer Service / Operations

Reports To: Operations Manager

Salary: ₹10,000 – ₹12,000 per month

Job Purpose

Handle customer queries, orders, delivery coordination and complaints while ensuring timely communication, follow-ups and issue resolution.

Key Responsibilities

- Handle customer queries, orders, requests and complaints professionally.
- Coordinate with Sales, Production, Dispatch, Quality and Finance for timely resolution.
- Follow up on orders, production status, dispatches and deliveries.
- Track customer complaints and ensure timely closure of pending issues.
- Maintain customer records, order details, follow-ups and documentation.
- Prepare and maintain MIS reports for orders, complaints and follow-ups.




- Ensure accurate communication with customers regarding order and delivery status.
- Maintain a positive customer experience through proper coordination and timely resolution.

Required Skills

- Good communication and customer-handling skills.
- Strong follow-up and coordination abilities.
- Basic MS Excel and MIS knowledge.
- Positive attention to detail and ownership.
- Ability to coordinate with multiple internal departments.
- Customer-focused and solution-oriented approach.

Candidate Profile

- Graduate in any discipline.
- Fresher or candidates with relevant experience in Customer Service / Sales Coordination / Order Processing can apply.
- Manufacturing/B2B experience will be an added advantage.

📌 Customer Success Executive (Mumbai)
🏢 Glutape India Private
📍 Mumbai