Unortho, Orthopaedic Clinic , Road No 12, Banjara Hills
About the Role
We are seeking a dynamic and articulate professional to join our team as a Patient Experience Coordinator. This is an exciting prospect for graduates who possess exceptional communication skills and a genuine passion for creating outstanding patient experiences. You will serve as an important part of our practice, ensuring every patient interaction reflects warmth, professionalism, and excellence.
Key Responsibilities
Patient Engagement & Scheduling
* Manage incoming calls with professionalism and efficiency to schedule patient appointments
* Confirm and coordinate appointment schedules, ensuring optimal time management.
* Maintain accurate and organized appointment records and reviews from patients.
Front Desk Excellence
* Welcome and greet patients with courtesy and professionalism creating a warm, inviting atmosphere that puts patients at ease
* Manage patient flow and ensure minimal wait times
* Handle patient inquiries and provide necessary information with clarity
Medication & Product Dispensing
* Dispense prescribed medications and orthosis accurately under physician supervision after ensuring documentation.
Patient Care Follow-Up
* Conduct follow-up calls with patients post-consultation to assess their progress
* Document patient feedback and communicate relevant information to the physician
Qualifications & Requirements
Educational Background
* Bachelor's degree in any discipline
Essential Skills
* Excellent English Communication: Fluent verbal and written English with clarity, accent neutrality, and professional articulation
* Good interpersonal skills with a polite,
patient, and empathetic demeanor
* Professional telephone etiquette and patient listening skills
* Basic computer literacy and comfort with scheduling software
Desired Attributes
* Poised and professional presentation
* Ability to remain calm under pressure
* Service-oriented mindset with genuine care for patient wellbeing
* Quick learner with adaptability to healthcare protocols
* Pleasant personality with a positive attitude
What We Offer
Compensation Package
* Annual Salary: ₹2,70,000 per annum
* Annual Increment: Guaranteed 10% salary increase every year
* Timely Payment: Salary disbursed on or before the 3rd of every month
Work Schedule
* Shift Timing: 10:30 AM to 8:00 PM
Professional Development
* Opportunity to develop expertise in healthcare patient management
* Exposure to clinical operations and healthcare administration
* Skill enhancement in a professional medical environment
Career Growth
* Structured annual salary increments
* Opportunity to grow with an expanding practice
* Development of specialized healthcare communication skills
* Long-term career stability in the healthcare sector
We will provide all necessary training to ensure your successful onboarding.
You will be an integral part of our patient care team, making a meaningful difference in people's health journeys while developing valuable professional skills in a supportive environment.
How to Apply
Interested candidates who meet the above qualifications are invited to submit their application including:
* Updated resume/CV
* Cover letter highlighting your communication skills and motivation for this role