Technical Lead / Architect- Network Operations

15+ Years of Hands-on technical lead responsible for
advanced troubleshooting oversight,
design , engineering
and strategic evolution
of enterprise network across on-prem, cloud, and contact center ecosystems. infrastructure lifecycle management, and country-specific compliance requirements. This role acts as the primary escalation point for Hyderabad office network operations while closely partnering with Home Office infrastructure and security teams.

Key Responsibilities
- Lead and oversee Hyderabad office network operations and support activities.
- Manage and mentor local network team members and provide technical guidance/escalation support.

Advanced Incident Resolution & Escalation Ownership
- Act as the primary escalation point for all network-related incidents, outages, and operational issues.
- Lead resolution of critical P1/P2 network incidents
- Provide deep-dive troubleshooting across:
- Network (routing, switching, load balancing)
- Cloud connectivity
- Voice/contact center flows




- Perform packet-level and call trace analysis
- Own final RCA and prevent recurrence through design/automation improvements

Network Performance & Upgrades
- Monitor enterprise network for connectivity issues, performance degradation, and service interruptions.
- Coordinate with appropriate internal teams and vendors for issue resolution.
- Ensure timely incident response, communication, RCA, and closure.
- Manage on-premises network infrastructure including:
- Switches, routers, wireless infrastructure, and hub room maintenance.
- Network hardware lifecycle activities include upgrades, refreshes, and replacements.
- Infoblox administration, upgrades, and operational maintenance.
- Design and optimize:
- Enterprise networks (LAN/WAN, DC, Cloud)
- Hybrid cloud connectivity (Azure/AWS VPN/ExpressRoute/Direct Connect)

Cloud Networking & Hybrid Connectivity
- AWS networking (VPCs, Transit Gateway)
- On-prem ↔ cloud connectivity

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📌 Technical Lead (Hyderabad)
🏢 MassMutual India
📍 Hyderabad