ServiceNow Technical Project Manager Needed for contractual, remote, support role, Strictly 10 years of overall experience, You can also directly DM on whatsapp , ServiceNow Technical Project Manager We are looking for a ServiceNow Technical Project Manager who can independently run a large-scale CMDB / ITOM / ITSM program. Core ServiceNow Expertise ITSM: Incident Management, Problem Management, Change Management, Request Management / Service Catalog, Knowledge Management, SAM, HAM, CMDB. ITOM: Discovery, Service Mapping, Event Management, CMDB Health, CSDM, CI relationships and service dependencies. Infrastructure & Discovery: Servers, Cloud/Server Discovery, Load Balancers, Citrix applications, server-side information, CI data, relationships/dependencies, Service Maps, Discovery onboarding, duplicates and superclusters. Integration & Connector Concepts: Connectors, Discovery/Event integrations, REST APIs, payloads, server-side integrations, event-to-alert processing, alert rules, Flow Designer, and CMDB data/CI population.



Current Workstreams CMDB | ITOM | ITSM | SCM | Discovery | Event Management | Service Mapping | Infrastructure/Server Data | Load Balancers | Citrix | Monitoring Integrations | Connectors | CMDB Data Quality & Population | ServiceNow Knowledge | Project/Task Management | Documentation & Reporting. Key Responsibilities: Own day-to-day project delivery, backlog, sprint planning, prioritization, and story/task assignment. Coordinate developers, architects, Product Owners, Scrum Masters, infrastructure and client teams. Track open, pending, aging, and high-priority tickets and drive them toward closure. Lead RCA for complex and long-running technical issues. Identify risks, blockers, dependencies, and escalate proactively. Coordinate CMDB, Discovery, ITOM, ITSM, integrations, and infrastructure-related activities. Support/lead DSU, backlog grooming, sprint planning, prioritization, KT, and status meetings. Manage workload distribution and reassign stories/tasks based on priority and capacity. Understand technical architecture and translate discussions into actionable tasks. Prepare dashboards, project documentation, status reports, and leadership/client updates. Ensure explicit ownership of what is being worked on, why it is blocked, what comes next, and who is responsible. Work type: Remote support role Required availability ( between 6:30 PM to 2:30 AM) IST, for 4-5 hrs daily US shift (generally till 12:30 AM IST sometimes meeting can happen till 2:30 AM)

📌 ServiceNow Technical Project Manager (India)
🏢 Stackzy Technologies
📍 India