Customer Support Associate
Ahmedabad | Full-Time | In-Office

Who Can Apply: Freshers & Experienced Candidates
Relocation: Willingness to relocate to Ahmedabad is required

Click here to apply : Apply
Connect with our People & Culture Team : +91 63524 27865

About Vraj:bhoomi :
Vraj:bhoomi is a design-led brand rooted in craft, where products are built with intention, process, and time. We operate with intensity, clarity, and discipline - valuing ownership over comfort.

About the Role:
As a Customer Support Associate, you’ll be the first point of contact for our customers — helping them with questions, orders, product information and concerns across different communication channels.
You’ll play an important role in ensuring that every interaction reflects the warmth and care that defines House of Vrajbhoomi.

What You’ll Do
Respond to customer queries across WhatsApp, email, calls and social media
Assist customers with product information, orders, payments, shipping, exchanges and returns
Resolve customer concerns promptly and thoughtfully
Coordinate with internal teams such as operations and dispatch to resolve issues
Track customer queries and ensure timely follow-ups
Maintain accurate records of customer interactions and resolutions
Identify recurring customer concerns and share insights with the relevant teams
Ensure every customer interaction is clear, helpful and aligned with the brand voice




Support in creating a smooth and positive post-purchase experience
What We’re Looking For
Strong communication and interpersonal skills
A friendly, patient and solution-oriented approach
Good written and verbal communication in English and Hindi; Gujarati is a plus
Comfortable speaking with customers over calls and messaging platforms
Positive organisational and follow-up skills
Ability to multitask and stay calm while handling multiple queries
Basic understanding of tools such as WhatsApp, email, Google Sheets/Excel and CRM platforms
A genuine interest in people and creating good customer experiences

Who We’d Love to Meet :
Someone who is warm, attentive, organised and genuinely enjoys helping people - someone who understands that great customer service is not just about answering questions, but about making people feel heard and cared for. If that sounds like you, we’d love to hear from you.
Freshers are welcome to apply if they have the right attitude, communication skills and willingness to learn.

What You’ll Get
An opportunity to work closely with a growing, design-led Indian brand
A people-first and collaborative work environment
Hands-on exposure to customer experience, operations and brand building
Space to learn, take ownership and grow with the team

Role Details
Role: Customer Support Associate
Location: Ahmedabad
Work Mode: On-site
Type: Full-time
Experience: Freshers & Experienced candidates welcome

📌 Customer Support Associate (Ahmedabad)
🏢 The House Of Vraj:bhoomi
📍 Ahmedabad