Job Description: Job Description: The manager will oversee office operations and ensure the team functions effectively. Key responsibilities include: 1. Training & Development: o Conduct initial and ongoing training sessions for staff. o Identify training gaps and provide resources to improve performance. 2. Team Support: o Address staff questions and concerns promptly. o Assist sales and scheduling staff in resolving complex customer queries. 3. Customer Engagement Oversight: o Monitor customer inquiries and ensure timely responses. o Guide staff to maintain high customer satisfaction standards. 4. Performance Tracking: o Track lead generation, conversions, and lost leads. o Conduct weekly meetings to discuss team performance, including incoming leads, failed leads, successful leads, and current statuses. 5. Operational Management: o Ensure office processes run smoothly. o Liaise with the main office in Australia for updates and guidelines. 6. Reporting: o Provide regular updates to Flora or higher management about team performance and progress.
o Identify areas for improvement and suggest actionable solutions.

📌 Operation Manager for a Digital Marketing company (Ahmedabad)
🏢 MM Staffing & Career Consultants
📍 Ahmedabad