Job Description 1: Center of Excellence (CoE) Lead Salesforce CRM Position Overview

- Role Title: Center of Excellence (CoE) Lead Salesforce CRM
- Location: Global Command Center, Bengaluru
- Reports To: Head of Global CoEs
- Position Type: Full-Time, Leadership

Job Purpose

The Salesforce CoE Lead will establish, govern, and scale our global Salesforce ecosystem. This role is responsible for driving the strategic roadmap, ensuring architectural integrity, enforcing global governance standards, and maximizing the return on our CRM investment. You will lead a cross-functional team of architects, developers, and business analysts to deliver a unified, world-class CRM experience across all global business units.

Key Responsibilities Strategic Leadership & Governance

- Define and execute the global Salesforce roadmap aligned with enterprise business goals.
- Establish a robust governance framework (Change Management, Release Management, and Environment Strategy).
- Chair the Salesforce Steering Committee to prioritize backlogs and manage stakeholder expectations across regions.
- Collaborate with Salesforce and various stakeholders involved or leveraging the services

Architecture & Innovation

- Oversee the technical and functional architecture of Salesforce (Sales, Service, Marketing Clouds, and integrations).
- Ensure scalable, secure,



and well-documented customizations, minimizing technical debt.
- Evaluate and introduce emerging Salesforce features, AI capabilities, and third-party AppExchange solutions.

Team Delivery & Operations

- Lead, mentor, and scale a centralized team of Salesforce administrators, developers, and analysts.
- Manage vendor relationships, system integrator (SI) partners, and Salesforce account teams.
- Define and track Operational KPIs (e.g., system uptime, user adoption rates, feature delivery velocity).

Key Requirements & Qualifications

- Experience: 15-20 years in IT/Enterprise Applications, with 5+ years specifically leading a Salesforce CoE or large-scale global Salesforce implementation.
- Experience working in a matrix setting, ideally on the client side.
- Technical Skills: Sound understanding of Salesforce: Marketing Cloud, Data Cloud, Financial Services Cloud and the Platform. Understanding of Salesforce multi-org strategy, Lightning Web Components, Apex, MuleSoft (or other integration tools), and CI/CD pipelines (e.g., Copado, Gearset).
- Certifications: Salesforce Certifications required
- Soft Skills: Exceptional stakeholder management, cross-cultural collaboration, and agile delivery leadership.

📌 Salesforce COE Lead - Virtusa (Bengaluru)
🏢 TRIGENT SOFTWARE PRIVATE
📍 Bengaluru